To our ROOM
community–

As we continue to navigate these challenging times, we wanted to provide an update on the actions that ROOM is taking within the current climate of COVID-19 to keep our customers, teams and partners around the world healthy and safe.

One of the most effective mitigation techniques recommended by the Centers for Disease Control and Prevention (CDC) is social distancing. With that in mind, we have closed our in-person showrooms in New York, San Francisco, Los Angeles, London and Paris for the time being, and our global team is working remotely until further notice. We are still open for business and are taking orders online, and remain available for customer support inquiries.

We are taking every precaution when it comes to the safe manufacture and delivery of our product, and are working diligently to keep scheduled deliveries on-time to the best of our ability.

• We are following all country, national, state and local directives, and will continue to provide updates on scheduled deliveries as situations change and more knowledge is obtained.
• Our manufacturing teams are regularly deep cleaning high-touch areas with disinfectant recommended by the CDC, while our delivery partners are taking substantive measures to ensure ROOM products are delivered safely to all customers following strict protocols surrounding enhanced sanitization, social distancing, and hygienic attire.
• We are working closely with our customers to ensure the safety of their workplaces, both in terms of proper cleaning and disinfection of our products, as well as helping our customers leverage ROOM products to design safe, socially distant layouts.

As always, you can connect with us directly at support@room.com for questions on order status, any customer support inquiries, or questions surrounding booth cleaning and sanitization.

Our number one priority and the foundation of our brand’s mission has always been to make more room for people and inspire a better way of working. We remain true to that mission during this time and will continue to share usable content for the new workplace normal on our blog Out of Office and @madebyroom. We remain persistent in building solutions for the future of the workspace so your workforce, and your workplace, is set to accommodate business as usual once we get through these trying times, together.

We’ll continue to monitor developments and provide new information as we receive. On behalf of the entire ROOM family, thank you for your continued support.

Brian Chen
Co-Founder & CEO, ROOM